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Social impact stories

The best way to find out about our social impact is through the stories of those who use our services and the stories of the people who work for us


Ashley’s story

Ashley now travels independently after joining our independent travel training in Norfolk.

Ashley can now travel independently
Ashley can now travel independently

When Ashley first found out about Travel Training, he was very nervous about meeting his Travel Trainer for the first time and travelling on the buses. Ashley’s parents were also nervous about the training – whilst they were supportive of the idea, it’s always a big change to allow your child to start travelling independently.

Once training had started, Ashley soon started to grow in confidence, opening up and exploring his anxieties about travel – which can help build towards the ability to travel independently long term. 

One of the things that made Ashley nervous was the hustle and bustle of a busy bus with a mix of commuters and college students. He explored with his travel trainer about the possibility of using headphones while he was on the bus, but he decided that he’d go for confidence and not rely on them. Instead, Ashley decided independently he would sit downstairs where it was quieter, helping to boost his confidence. Now that the training has finished, he feels confident enough to make a choice where to sit depending on how busy the bus is. 

Even though Ashley was apprehensive about talking to safe strangers and asking for help, he made excellent progress in building up the confidence to be able to seek assistance if required. This could involve talking to the bus driver to make sure he’s getting on the right bus. 

Using a mobile phone is really useful when travelling independently as a young person. Even though Ashley really doesn't like using his phone, he has learned how important it is to communicate when travelling. Kieran, Ashley’s trainer explained “He would ring to let me know when he left his house  and that he got to school safely. Before long he was ringing his mum and dad letting them know where he was, he still isn’t a fan of using his phone but understands how important it is to let his parents know where he is” 

‘It has been amazing seeing how much more confident Ashley has become as training has progressed’ 

Ashley’s parents have also seen a positive progress, with his mum saying “We have been delighted to see how much more he can do by himself. We are planning some trips out over the summer using public transport to further embed Ashely’s training”