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Extended Trustee report, 2018

HCT Group adheres to the UK Charity Governance Code for large organisations. This ensures that we keep the social mission and the financial and operational excellence of the organisation heading in an ambitious and achievable direction. To comply with the code we produce our main Trustee report which is filed with our annual accounts, and this extended Trustee report, which sets out our specific actions regarding the code.

Principal aims and objectives

HCT Group, the charity, is a social enterprise with a strong commitment to equal opportunities that operates community transport, other types of passenger transport and other related services. The objects of HCT Group are for such purposes as may be charitable in law but in particular:

a. to provide community transport services for people who are in need of such services because of age, sickness, disability (mental or physical) or poverty or because of a lack of availability of adequate and safe public transport; and

b. the relief of unemployment for public benefit through the provision of training programmes. The objects of HCT Group are carried out by the holding company and its subsidiary companies.

Structure, governance and management

 HCT Group is a registered charity and is incorporated as a company limited by guarantee and governed by its Memorandum and Articles of Association. It is managed by its Board of Trustees who are the trustees and directors of the charity. HCT Group adheres to the 2017 Charity Governance Code for Larger Charities.

Board members are proposed by the HCT Group’s Governance Committee which seeks to ensure that the Board of Trustees has a broad range of appropriate skills, experience and diversity. All candidates undergo a formal interview process.

New trustees and directors are selected and appointed for a fixed term of three years. Retiring trustees may be reappointed for a second term of up to three years. A trustee who has served for two consecutive terms is required to take a break from office and not be reappointed for one year.

Where any trustee has served for more than two terms, the extended duration is deemed essential for the successful delivery of our principal aims and objectives, and individuals are subject to rigorous review.

New trustees are provided with an induction to the charity, which includes an induction pack and governance manual introducing the organisation and its activities, and detailing the rights and responsibilities of charity trustees. Prior to the first meeting a trustee is introduced to senior staff within the HCT Group, requested to sign the Code of Conduct, the Trustee Eligibility Declaration, register any interests and to make a declaration concerning conflicts of interest. Trustees are invited to visit the organisation whilst services are in operation, and are encouraged to do so throughout their term of office.

All trustees have a role description and those applying for a second term of office undergo a formal review. The board itself undertakes periodic skills audits to ensure they have the skills, experience and diversity HCT requires.

The board meets at least six times a year. In order to keep the social mission at the forefront of our business decisions, we have a rolling programme of direct stakeholder outreach in each of our operating regions. We meet regularly with local community leaders, elected officials and heads of community groups to understand local priorities.

We also conduct direct outreach with service users to better understand their needs – through surveys, focus groups and open user or passenger meetings. These enable us to remain accountable to passengers or service users, take feedback, listen to concerns and explore new ideas.

There are two sub-committees of the Board, the Governance and Remuneration Committee which meets once a year and the Audit Committee which meets twice a year.

The Chief Executive Officer is Dai Powell OBE. He has been supported during the year by the Chief Financial Officer, John Smart and the Chief Operations Officer, Jane Desmond. These three post holders are known as the Chief Officers and they form the core of the senior management team, together with the heads of department and project managers.

The Board of Trustees make strategic decisions and the day-to-day operations of the charity are managed by the Chief Officers of HCT Group, delegated to other staff members, as appropriate.


The trustees in office during the year were as follows:

Sir V Cable
P Brennan
C Hewitt
E Siegel
R Sewell
A Levitt
J Winter

None of the trustees has or had any beneficial interest in the charity or its subsidiaries.

Key management personnel

The key management personnel have been classified as the three Chief Officers who served during the year. They are ably supported by the Senior Management Team which comprises of the Regional Directors and heads of service including (but not limited to) Community Transport, Business Development, Communications, Engineering, Training and Education, Finance, HR, Impact, Independent Travel Training and Innovation.

The remuneration of the Chief Officers is determined by the Governance Committee giving due regard to current market rates and delivery of the business plan.

Objects and activities

The primary objects of HCT Group are to provide community transport services to those who are in need of such services because of age, sickness, disability (mental or physical) or poverty, or because of a lack of availability of adequate and safe public transport, and also the relief of unemployment for public benefit through the provision of training programmes.

HCT Group pursues its primary objects by securing income on a continuing basis that allows it to provide services which fulfil the criteria set down in its Memorandum and Articles of Association, as stated in the previous paragraph. Income is secured from three primary sources; commercial contracts (via its trading subsidiaries), grant funding, and under service level agreements with local authorities and other government agencies. The commercial contracts are with public sector bodies under which HCT Group aims to deliver a service that offers best value, in terms of quality and price, to both service users and its contractors.

The Group is committed to providing a proportion of any profit generated in each of the areas in which it operates to provide services in that area.

The activities of the Group are set out in the Strategic Report.


HCT Group’s workforce reflects the communities we are in and serve. We monitor and report statistics on employee diversity in our Impact Report and from April 2018 produced a Gender Pay Gap Report for CT Plus, our largest trading arm, using the format and methods of calculation set by Government.

Our board is periodically reviewed to ensure it has the skills, experience and diversity HCT requires.

Statement of trustees’ responsibilities

The trustees (who are also directors of HCT Group for the purposes of company law) are responsible for preparing the trustees’ report, strategic report and financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and the group and of the income and expenditure of the group for that period.

In preparing these financial statements, the trustees are required to:

  • select suitable accounting policies and then apply them consistently;
  • observe the methods and principles in Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with Financial Reporting Standard 102;
  • make judgements and estimates that are reasonable and prudent; state whether applicable United Kingdom Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements;
  • and prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in operation.

The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and the group and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Each of the trustees confirms that:

  • so far as the trustee is aware, there is no relevant audit information of which the charity’s auditor is unaware; and
  • the trustee has taken all the steps that he/she ought to have taken as a trustee in order to make himself/herself aware of any relevant audit information and to establish that the charity’s auditor is aware of that information.

This confirmation is given and should be interpreted in accordance with the provisions of s418 of the Companies Act 2006.

The trustees are responsible for the maintenance and integrity of financial information included on the charity’s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions. Employees HCT Group is committed to equal opportunities in its employment practices and encourages the employment of people with disabilities.

The Trustees' report from the 2018 published accounts, which omits detail of our specific actions regarding the Charity Governance Code, is available here.